Trust-Centered Communication That Wins Renewals
Ask for revenue drivers, seasonality, and bottlenecks. Repeat back what you heard. A hardware store owner once told me, “You’re the first freelancer who understood my margins,” and signed the same afternoon.
Trust-Centered Communication That Wins Renewals
Send short weekly notes: goals, progress, blockers, and decisions needed. Link to artifacts and timelines. Owners feel informed and in control, which is the fastest route to renewals and long-term, steady work.